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Help/ SMS reminders/ What happens when a client replies STOP

SMS reminders

What happens when a client replies STOP

A client who replies STOP is opted out for good. It’s recorded permanently on their record, and they’re excluded from every future message, including if they come back for a second round of lessons later (say, for their G test after already going through G2). There’s no way to re-enable messaging for a client from your side; it has to come from them.

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