Separate from the G1/G2/G messages, Cronenta also sends messages tied to one specific booking: a confirmation the moment someone books, and reminders a set number of hours before or after a lesson. On the Workflows screen you can edit the wording of each, and for the timed ones, how many hours before or after it fires. Scope a message to a single appointment type, or leave it applying to all of them.
Available placeholders: client name, business name, booking link, appointment type, start time, location, notes, cancel link, reschedule link. Anything else typed in curly braces is rejected when you try to save, so a typo can’t silently ship as literal text to a client.
Workflows is part of the Growth plan. On a lower tier, this screen shows an upgrade prompt instead of your list.
Two rows on this same screen work differently. See Licence and insurance expiry reminders.