Terms of Service

In effect from 21 August 2026.

Who this is between

This agreement is between Pedro Bastos, operating as Cronenta Technologies (Cronenta), and the driving instructor or driving school using the service (the tenant).

Learners booked or messaged through a tenant's account are not party to this agreement. Their information is governed by the privacy policy, and their relationship is with their own instructor, not with Cronenta.

What the service is

Cronenta is scheduling and client-management software for driving instructors and driving schools. It provides a calendar, a public booking page, calendar sync, and rules-driven messaging sent to the tenant's own clients at set milestones in their licensing journey. Payment collection is planned but not yet available.

Accounts

The tenant must be operating lawfully in Canada, and must give Cronenta accurate information about its business at signup and keep it current. The tenant is responsible for its own logins: who holds them, what they can see, and keeping them secure.

The person who opens the account is its owner. Cronenta does not mediate disputes over who inside a school should control an account: the owner changes only when the current owner changes it, or a court orders it.

Your responsibilities

The tenant warrants that it has express consent under CASL — Canada's anti-spam law — from every person it adds or imports into Cronenta, whether entered one at a time or uploaded as a list, and warrants that the client data it brings into Cronenta is accurate and lawfully held. CASL also recognises implied consent, but Cronenta requires the express standard: that is what the product records, and what the privacy policy promises clients.

A tenant that imports a list it cannot vouch for is in breach of this warranty, which is grounds for suspension under Suspension and termination below.

What we do not promise

SMS delivery depends on carrier networks Cronenta does not control. Messages can be delayed, filtered, or dropped without notice. No client is guaranteed to reply, and no client is guaranteed to book. Cronenta is a tool for running the outreach, not a guarantee of its result.

Third-party services

Parts of the service run on providers Cronenta does not control: Twilio carries SMS, Nylas and the tenant's own calendar provider handle scheduling, Stripe handles billing. When one of them is down, changes, or withdraws a capability, the features built on it are affected. Cronenta's responsibility is to work around the problem where it can, not to answer for a provider's conduct. The providers that handle personal information are the sub-processors named in the privacy policy.

Acceptable use

Every message a tenant sends through Cronenta, and every list it uploads, is governed by the rules in this section. A breach of any of them is a breach of this agreement.

Consent is mandatory

Every recipient must have given express consent under CASL before a tenant sends them anything. CASL also recognises implied consent, but Cronenta requires the express standard: it is what the product records, and what the privacy policy promises clients. No purchased lists. No scraped or guessed numbers. No importing contacts the tenant has no existing relationship with, however the list was assembled.

Identify yourself

Every message identifies the business sending it. That is a CASL requirement, not a style choice, and it is why every template names the instructor's business and never Cronenta's.

Honour opt-outs

Replying STOP is handled automatically, and the opt-out is permanent. Re-adding someone who has opted out — by re-importing an old list, by mistake, or on purpose — is a breach of this agreement, not a harmless slip.

Content

Messages must relate to driving instruction and to the recipient's own relationship with the tenant. No third-party marketing, nothing unlawful, harassing, or deceptive, and never a request for payment credentials over SMS.

Volume

Cronenta may rate-limit sending to protect the numbers it provisions for tenants. The carrier rules that govern a sending number bind Cronenta and the tenant sending through it.

Young drivers

Learners can be as young as 16. Messages to them stay within the instruction relationship they have with their tenant — a reminder, a booking confirmation, a reply to their own message — and never become marketing beyond it.

Account security

Do not share account logins. If a login is lost or a device is compromised, report it immediately so the account can be secured.

Enforcement

A breach of this section is handled with a warning, then suspension, then termination, in that order. Where there is carrier or regulatory risk, Cronenta suspends the account immediately, without the warning step.

Reporting a breach

Report a suspected breach — a compromised login, a message that should not have gone out, a recipient who says they never consented — to Cronenta support.

Fees

Cronenta does not charge a tenant until the price that applies to it has been published on the pricing page and the tenant has been given notice of it. Fee changes then take effect no sooner than 30 days after notice, so a tenant is never billed under terms it did not see coming.

Cancelling, and what happens to money

Paid plans bill monthly, in advance. The tenant may cancel or downgrade at any time; the change takes effect at the end of the period already paid for, and nothing further is charged. Cronenta does not refund the remainder of a month — the plan simply runs to the end of what was paid.

Two situations do earn a refund of prepaid, unused fees: Cronenta materially breaches this agreement and does not fix it within thirty days of written notice, or Cronenta discontinues the service or terminates the agreement without the tenant being in breach. If Cronenta terminates for the tenant's breach, there is no refund, and fees already owed stay owed.

A tenant on the free plan closes its account and owes nothing. What happens to the tenant's data on any of these paths is the same, and is covered under Suspension and termination.

Data and privacy

Cronenta processes client personal information on the tenant's instructions, plus the security, billing and consent-record-keeping purposes set out in the privacy policy. Both parties carry obligations under PIPEDA — Canada's federal privacy law — for the information that passes through the service. Either party can action a client's request to correct or erase their information. The sub-processors that handle that information are the ones named in the privacy policy.

Intellectual property

Cronenta owns the software, the site, the message templates and everything else that makes up the service. The tenant gets a licence to use it for running its own business while this agreement stands — non-exclusive, non-transferable, and ending when the agreement does. Nothing transfers ownership in either direction: the data the tenant brings stays the tenant's, and Cronenta uses it only to provide the service, as the privacy policy describes.

Suggestions and feedback about the product may be used by Cronenta freely, without payment or credit. Cronenta may also use aggregated, de-identified usage information to operate and improve the service; it never publishes anything that identifies a tenant or a client.

Suspension and termination

Cronenta may suspend an account for a material breach of this agreement, including the acceptable use rules, following the warning-then-suspension path those rules describe. Where there is carrier risk (a spam-complaint threshold, a blocked sending number) or regulatory risk (a credible complaint of non-consensual messaging), Cronenta may suspend the account immediately instead, without that warning. Outside of a breach, either party may terminate this agreement at any time.

On termination, Cronenta provides the tenant a copy of its data on request. What Cronenta retains after that is governed by the retention terms in the privacy policy.

Disclaimers

Cronenta is provided as-is. We do not warrant that it is fit for any particular purpose, uninterrupted, or error-free.

Limitation of liability

Cronenta's total liability arising out of this agreement is capped at the fees the tenant paid in the twelve months preceding the claim. Neither party is liable to the other for indirect, incidental, or consequential loss.

Indemnity

The tenant indemnifies Cronenta against claims, penalties, and costs arising from messages sent to people who never consented to receive them, including where the tenant added or imported those people itself.

Events outside anyone's control

Neither party is responsible for a failure to perform caused by events genuinely beyond its control — a carrier or upstream internet outage, a natural disaster, a pandemic, a government order. Whoever is affected does what it reasonably can to work around the event. Fees already owed stay owed.

Notices

Cronenta gives notice by email to the account's address, and notice counts as received the next business day. That is when the 30-day windows in Fees and Changes start. The tenant keeps its address current; notice sent to an address the tenant chose not to update still counts. Notices to Cronenta go to contact@cronenta.ca.

Assignment

The tenant may not transfer this agreement without Cronenta's written consent. Cronenta may transfer it to a company that carries on the same business — including the incorporation this document anticipates — and the transfer changes who the party is, not what the terms say.

How this agreement holds together

This agreement, together with the privacy policy it references, is the entire agreement, and replaces anything said in a conversation before signup. If a court finds one clause unenforceable, the rest stand. Cronenta choosing not to enforce a clause on one occasion is not a promise never to enforce it. The sections that by their nature outlive the agreement — Limitation of liability, Indemnity, and the retention of consent records described in the privacy policy — survive termination.

Changes

Cronenta may change this agreement. A change that materially affects the tenant's obligations, or Cronenta's, is posted here with notice given before it takes effect. Continuing to use the service after that point means the tenant accepts the change.

If we have a dispute, we talk first

Before either party starts any proceeding, it sends the other a written notice describing the dispute and what would resolve it — the tenant to contact@cronenta.ca, Cronenta to the account's email address — and both make a genuine attempt to settle it in the thirty days that follow. The clock in Time limit on claims does not run during those thirty days.

Arbitration

A dispute that survives those thirty days is resolved by final and binding arbitration, not in court: one arbitrator, in Toronto, in English, under Ontario's Arbitration Act, 1991 and the rules of the ADR Institute of Canada. Judgment on the award may be entered in any court with jurisdiction.

Arbitration is individual. Neither party may bring or join a class, collective or representative proceeding against the other, and the arbitrator may not consolidate one tenant's claims with another's. If a court finds this paragraph unenforceable, the whole of this Arbitration section falls away and the dispute goes to the courts named under Governing law — it does not become a class arbitration.

Two things stay outside arbitration: either party may bring a claim within the monetary limit of Ontario's Small Claims Court in that court instead, and either party may go to court for urgent relief that arbitration cannot give in time — an injunction to stop a breach that is causing harm right now.

Time limit on claims

A claim arising out of this agreement must be started within one year of the day the claiming party discovered, or reasonably should have discovered, the facts behind it. This shortens the period that would otherwise apply under Ontario's Limitations Act, 2002, as section 22 of that Act permits for business agreements. It does not apply to a claim the law does not allow to be shortened, and the thirty-day period in If we have a dispute does not count against it.

Governing law

This agreement is governed by the laws of Ontario and the federal laws of Canada that apply in it. Where a dispute belongs in court — under the carve-outs above, or because the Arbitration section has fallen away — it is subject to the exclusive jurisdiction of the courts of Ontario.

Contact

Questions about this agreement go to Cronenta support.