Open the booking from the calendar on your Home screen.
- To move it, open Actions, choose Reschedule, pick the new date and time and save. If the new time clashes with something, Cronenta tells you and offers Move anyway.
- To cancel it, use Cancel appointment. The time opens up again for other students.
Either way, the student gets an email straight away with the change. It goes to the email address on their client record. Your own changes aren’t held to the minimum notice or the cutoffs you set for students.
Make the change in Cronenta, not in Google Calendar
If your Google Calendar is connected, Cronenta copies your bookings into it. The copy only goes one way. Dragging or deleting the event in Google doesn’t change the booking in Cronenta, and the student isn’t told.
Money is a separate step
Cancelling doesn’t refund a card payment. If the student paid online and should get their money back, use Refund on the same booking. Refunding doesn’t cancel the lesson either, so do both if both apply.