A client cancels or reschedules from the link in their booking confirmation or reminder, not by contacting you directly.
- They open the cancel link and see the lesson type, date and time.
- If the lesson is inside your notice window, they’ll see a note about your refund policy before they confirm.
- They choose Cancel appointment, or Pick a new time instead to go straight to rescheduling.
Cancelling can’t be undone from that page. A client who changes their mind afterward needs to book a new time.
Your notice window and refund treatment are set per lesson type, so two lesson types on your account can carry different rules. If you haven’t set one yet, check your lesson type settings.