Once you’re taking real payments, the Payments screen is your day-to-day transaction list, separate from Settings → Payments, which is setup, not lookup. Find a booking, view its receipt, or issue a refund from there.
Billing & subscription
Help/ Billing & subscription/ Payments: refunds and receipts
Still stuck?
One click opens your email app, already addressed to support@cronenta.ca with this article named in the subject.